Module III - Process

Unit 3.1 - House of Quality - Understanding the Customer

Customers are all the people impacted by products and services provided by the enterprise. They have unique needs. Customers expect and demand more today than in previous years due to the increased variety of price, quality, selection, and service now available. You will understand the significance of the "customer experience", understand the importance of defining customer requirements.

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Unit 3.2 - Design for Manufacturability - Understanding the Product

Understanding the product requires searching for gaps between customer needs and current product capabilities. These gaps are translated into new product design specifications intended to satisfy current and future customer needs. The House of Quality (Quality Function Deployment) is used to facilitate product understanding.

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Unit 3.3 - Process Maps - Understanding the Process

Understanding how processes work requires identifying, bounding, documenting current processes, and analyzing their performance. We will present an assortment of process documentation (process mapping) tools. You will understand the importance of process documentation and understand how simple documentation tools can be used to facilitate process understanding.

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Unit 3.4 - Red Beads / White Beads - A Morning with Dr. Deming

Process performance varies over time. This variation can be natural or result from a special cause. Dr. Edward Deming’s Red Bead / White Bead experiment is used to demonstrate the concept of process variation.

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Unit 3.5 - Continuous Improvement - A Solving the Problem

Problem solving is a fundamental skill required by all people in an enterprise. This presentation offers a simple process for problem solving that can be used throughout the enterprise. You will understand the importance of a process for problem solving and understand how and when comparative problem solving is used.

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Unit 3.6 - Statistical Methods - Stabilizing the Process

In order to meet the needs of the customer better, faster & cheaper, a stable, predictable, and continuously improving process is required. Process stability can be monitored using proactive approach called statistical process control (SPC).

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Unit 3.7 - Lean Concept - Add Value though Waste Elimination

Lean is a powerful system for reducing costs, improving quality and drastically reducing lead times. You will be surprised just how much fat can be trimmed away, and how much profit there is sitting around on the shop floor just waiting to be realized, uncovered, and capitalized upon!

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Unit 3.8 - Performance Measurements - Staying on Course

Measuring process performance is critical to continuous improvement. It is more than just collecting data. People involved in performance measurement must understand why measurement is important, what data to collect and how to make decisions based on the data.

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