SBDC for Enterprise Excellence

One - Stop Printing
Teaming for Profit

One-Stop Printing is a small, family owned business located in the cultural district of Fort Worth. One-Stop is a privately held company of 17 employees that thrives on quick production of custom orders. In February of 1996, One-Stop began the Comprehensive Assistance Program (CAP) at the Small Business Development Center for Enterprise Excellence (SBDCEE). CAP is an assistance program designed to facilitate the transformation of a small manufacturer to obtain a competitive advantage. Facilitated by SBDCEE engineers, CAP guides small manufacturers through a structured method for changing the entire business. Through a series of weekly meetings, SBDCEE engineers assisted a team of One-Stop leaders to develop a vision, a strategic plan to pursue the vision, and detailed plans to implement the strategic plan.

The Profit Team, a cross-functional team of One-Stop employees, was charged with implementing a portion of the strategic plan. Composed of leaders from each department, the team was chartered to identify One-Stop’s most profitable products. As a result of the team’s work, the most profitable products were identified and a product profile was developed that describes the characteristics of a desirable product for the future of One-Stop. This profile is currently under review for the development of a marketing plan.

Activity standards were developed with order-tracking data to improve the accuracy of the quoting process. By analyzing months worth of data, standard completion times were developed for each activity. Two departments are now quoted based on estimated time required to complete the job rather than the number of pages to be produced. The resulting quoting process allows more accurate pricing, thereby enabling One-Stop to realize greater profits and to reduce losses on previously under priced jobs.

Production scheduling is a key strategy in One-Stop’s strategic plan to improve customer satisfaction. Each department is now scheduled using a first in-first out (FIFO) priority. After a brief period of learning how to operate with a schedule, production efficiency increased 25%. Since the implementation of FIFO scheduling, gross monthly sales have increased by an average of 21% compared to January of 1996

The SBDC for Enterprise Excellence is a partnership program of the U. S. Small Business Administration & The University of Texas at Arlington. The Mid - Continent Technology Transfer Center (MCTTC) is funded by NASA in support of the Technology Reinvestment Program. MCTTC at ARRI operates under the direction of the Texas Engineering Extension Service ( TEEX ), a member of The Texas A&M University System. The Texas Manufacturing Assistance Center ( TMAC ) is an affiliate of the U. S. Department of Economic Development National Institute of Science and Technology and an initiative of the Texas Department of Economic Development. The Cross Timbers Procurement Center ( CTPC ) is funded under a cooperative agreement between the Department of Defense Logistics Agency ( DLC ) and the University of Texas at Arlington


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			A partnership program of the U.S. Small Business Administration and Automation & Robotics Research Institute, a department of the College of Engineering at the University of Texas at Arlington